Terms and Conditions of Vaikunth Holidays Pvt Ltd

• All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to M/s. Vaikunth Holidays Pvt. Ltd.

• Rates mentioned above are valid for Indian nationals only until and unless specified along with quotation.

• All the confirmation depend on Airfare and Hotel confirmation are availability at the time of Booking.

• The quotations are given without holding any confirmed reservations either in the airlines/transport or in the hotels. Once the quotation is accepted by the guest and advance amount is deposited either in Cheque / cash to process the reservation, the booking is processed at our end. In case we are unable to provide the services then the deposited amount shall be refunded to the guest. For the packages which are booked under our Airline Group Packages the airline tickets might be delivered 2 days before the departure of the group.

• Extra bed/mattress will be provided as per the hotel policy. If the hotel is giving an extra mattress instead of an extra bed it will be considered as an extra bed only.

• Base category rooms will be booked in Hotels until and unless specified in the quotation. In case the rooms are not available in selected hotel, rooms shall be booked in similar hotel or higher category rooms where you had to paid the differences.

• Any date amendments in the air tickets will be considered as cancellation only and new tickets are issued under new applicable fare at the time of issuance of ticket and cancellation charges are applicable for the cancelled tickets as per airline policy.

• Any amendments in the date or itinerary are to be intimated us in writing and amended confirmation depends on the availability of given hotels on requested dates. Cancellation policy shall be applicable in such case.

• Cost does not include Expenses caused by factors beyond our control like rail/flight/vehicle delays and cancellations, road blockage, vehicle malfunctioning, strikes, natural calamity, political disturbance etc. and it will be borne/settled by client only. Vaikunth holidays will neither be responsible and nor bear these expenses. No refund shall be made for unutilized services.

• Itinerary which is provided by the travel consultant is tentative/suggested itinerary. Company has right to change or modify the itinerary because final itinerary is get after the hotels confirmation only. If in case more than one destination you travel, if any destination/place hotels are not available in that condition we provide similar category hotels or nearby destinations so that you can visit the places which is mention at your itinerary. In this situation if client cancelled the booking cancellation policy shall be applicable in such case.

• If the payment is not received as per the policy, the company is liable to cancel the bookings and the amount deposited will be non - refundable in the case. Also if the travel is started without clearing the balance amount against your package the company will not be responsible for any inconvenience caused during the travel.

• In case of International travel, rates may vary based on change of ROE or any other fluctuation in international market or subject to availability.

• Budget packages are tailored for budget travellers only (not recommended for family travellers). Budget packages are suitable for travellers who have low budget. No claim shall be raised on Vaikunth holidays Pvt Ltd. on services offered by Hotel/transporter in this case.

• It is always advised to follow the travel itinerary. If for any reason travellers deviate from Itinerary, travellers shall be responsible for any extra expenses incurred on travelling, hotel, sightseeing etc. No refund shall be made for un-utilized services.

• The Company has right at any time and for any reason: (a) To cancel a tour package/tour component prior to the date of departure and if it does so, its liability shall be limited to refunding all the money paid by the Tourist, towards the tour package / tour component. (b)To amend, alter, vary or withdraw any tour, holiday, excursion or facility, it has advertised or published, or to substitute a hotel of similar class if it is deemed advisable or necessary. In either case the Company shall not be liable for any damages, additional expenses or consequential loss suffered by the Tourist/Group.

• No person, other than the Company, in writing has authority to vary, add, amplify or waive off any description, representation, terms and conditions set forth herein or in brochure of the Company, or other terms & conditions regarding tour booked by the Tourist with the Company.

• In the event of the Company exercising its right to amend or alter any tour advertised in their brochure or any other media after such tour or holidays has been booked the Tourist shall have right: (a)To continue with the tour or holiday as amended or altered. (b)To accept any alternative tour or holiday which the Company may offer. In neither of the above cases shall the Company be liable to the Tourist/Group for any damages, additional expenses and consequential loss suffered by the Tourist/Group.

• The Cost of Ticket does not include any Insurance Premium. The Tourist/Group will have to pay any such premium at their own cost.

• All tour programmes and packages/ tour components are subject to laws, rules and regulat/Group are on tour and back. The Company will have no responsibility in respect of any condition brought about by any such laws, etc., or due to act of God.

• Any complaint by the Tourist (including complaint on behalf of passengers of the Group submitted by the Tourist) in connection with or arising out of the tour must be notified to the Company in writing within twenty one (21) days from the end of the tour. No claim or complaint made thereafter shall be entertained in any circumstances. No individual complaint of passenger of the Group shall be entertained directly and therefore same must be made only by The Tourist who is a leader of the Group.

• All claims, disputes and litigation relating to the tours arranged or co-coordinated by the Company shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in himachal only.

• The Company will not be liable to any passenger for refund, compensation or claim for shortage of tour days or for cancellation, postponement or re-routing of any particular scheduled transport service due to any reasons including fog. The rules in respect of cancellation charges or refund will be applicable. The tickets are issued, subject to conditions herein.

Booking:

• On confirmation of booking your contract is with M/s Vaikunth Holidays Pvt. Ltd. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.

Payment:

• For the services contracted, a minimum deposit of 25% of the total cost is to be paid by you to M/s  Vaikunth Holidays Pvt. Ltd. The deposit is required to hold the booking on confirmed basis.

            Mode / form of payment

• You can visit our office and make the payment.

OR

• You can deposit the payment below mentioned bank: - (You must send us the receipt of payment deposit through mail id [email protected] and sales person’s id.) Payment should be in favor of "Vaikunth Holidays Pvt. Ltd." with following account detail

• Payments by payment gateway will attract 3% service charge on each and every transactions.

• Make Online Payment

• If payment is by cheque, payment should be made at least 01 week before the delivery of documents.

• The cost of outbound package tour is payable in convertible foreign exchange (subject to RBI/GOI regulation).

Balance Payment:

• Balance payment is to be made 15 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.

Note:

• Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.

Mode of Payment:

• Domestic clients can make payment using any of the following methods:-

• By Online Credit Card Payment ( Visa / Master Card ).

• By Online Debit Card Payment (by Master / Visa / Maestro).

• By Offline Credit Card Payment ( Visa / Master Card).

• By Cash / Cheque / Demand Draft.

• By Bank Transfer (RTGS & NEFT).

Note:

• In case of payment through credit/ debit card, 3% bank charges would be levied over and above the total amount.

• All payments should be free and clear of any withholding tax and deduction.

• Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Payments Procedure

• All payments are to be made in name of M/s Vaikunth Holidays Pvt. Ltd.

HOTELS TERMS

• We have mentioned the names of the Hotels for each tour, we reserve the right to change the same due to unavoidable circumstances. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund. We will not be responsible or liable in case of loss of property or life at the Hotel. Similarly any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the Company will not be liable for the same.

• The hotel confirmed will be as per the brochure or an alternate hotel of similar category.

• It is mandatory to carry a Government recognised photo identity card (Passport / Driving Licence / Voter ID card)

• Extra Charge! child Above 5 years To 11 years treated as child with bed

• The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-15 years.

• The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

• Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12:00 noon and the standard check-out time is 10AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

• The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

• The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at check-in. vaikunth holidays will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

• The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city. Vaikunth holidays will not be responsible for any check-in denied by the hotel due to the aforesaid reason.

• Pets are not allowed.

Arrival and Departure Policy:

• Check-In Timings: 1200 - 1500 Hours

• Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.

• Check-Out Timings: 1000 - 1200 Hours

• Late check-outs are available on request and subject to availability / Payment.

Meals menu

• The meal menu are pre-set menus provided for breakfast/lunch/dinner on the tour as mentioned under each Tour itinerary as printed in our brochure. We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In the event that a tour participant wakes up late and misses the breakfast offered to him and in the event that the tour participant is out on his own and reaches late and misses lunch/ dinner, then no claim can be made for the meal which he has missed and not utilized

Extra Usage of Vehicle

• Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed until unless it is mentioned in the detailed itinerary / services.

Liability

The Company is acting as booking agent for the overseas tour operator / travel component supplier and is travel agent only. The information given in the brochure is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities normally available. However, circumstances can change due to events beyond the control of the Company. Major roadwork, etc., may necessitate route changes. Where the Company knows of these sufficiently in advance, the Company will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping company, coach or coach company, Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the Company only selects and co-ordinates travel component, the Company shall not be liable for any injury, death, loss, deficiency in service or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping company etc.

Fog Alert

The Company will not be liable to any passenger for refund, compensation or claim for shortening of tour in relation to tour shown in itinerary or any cancellation, route change or postponement or delay of any airlines due to aby reason whatsoever including fog or bad weather and the tickets/package are issued subject to the conditions herein.

For the above terms and conditions mentioned in our website so as to clearly understand that the Vaikunth Holidays Pvt. Ltd. Reservation Centre liability is limited and restricted to what has been forth herein in the website’s terms & conditions section.